1. Order Processing Time
We understand how important it is to receive your order promptly. Once your order is confirmed, our dedicated team begins preparing your products. Order processing typically takes 1 to 2 business days. This timeframe includes comprehensive quality checks and careful packaging to ensure your keyboard arrives in perfect condition.
We understand how important it is to receive your order promptly. Once your order is confirmed, our dedicated team begins preparing your products. Order processing typically takes 1 to 2 business days. This timeframe includes comprehensive quality checks and careful packaging to ensure your keyboard arrives in perfect condition.
2. What Happens After Processing?
Once processed, your order will be carefully packaged and handed over to our reliable shipping partners for transit. As soon as your package is dispatched, you will receive a confirmation email containing your tracking information.
Once processed, your order will be carefully packaged and handed over to our reliable shipping partners for transit. As soon as your package is dispatched, you will receive a confirmation email containing your tracking information.
3. Reasons for Shipping Delays
While orders are generally processed and shipped within 1 to 2 business days, please note that weekends and public holidays are not considered business days. For example, if you place an order on a Saturday, it is expected to be shipped on the following Monday or Tuesday.
While orders are generally processed and shipped within 1 to 2 business days, please note that weekends and public holidays are not considered business days. For example, if you place an order on a Saturday, it is expected to be shipped on the following Monday or Tuesday.
Additionally, certain factors may extend the processing time:
- Peak Holiday Seasons: During major promotional events like Summer Sale, Black Friday, Christmas and so on, we experience a high volume of orders.
- New Product Launches: After a pre-sale ends, a large number of orders are processed simultaneously, which can place extra pressure on our warehouse.
During these busy periods, we kindly ask for your patience and request that you allow us a little extra time to process your order.
4. Need Assistance?
If you have any questions regarding your order status or require further support, please do not hesitate to contact our customer support team by service@nuphy.com. We are always here to help!
If you have any questions regarding your order status or require further support, please do not hesitate to contact our customer support team by service@nuphy.com. We are always here to help!
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