Common Causes & Self-Troubleshooting
- Verify Card & Billing Information: Please ensure that the card number, expiration date, CVV security code, and billing address you entered are completely accurate.
- Note for American Express users: The street address and zip code you provide must exactly match the records on file with your bank.
- Contact Your Issuing Bank: If all your information is correct but the payment still fails, we recommend contacting your bank directly. Their fraud prevention system may have flagged the transaction as unusual and declined it. Communicating with your bank can help verify and lift any transaction restrictions.
Contacting Customer Support
If you have ruled out the above issues and are still unable to complete your payment, please reach out to our Customer Support team. To help us locate the issue quickly, please provide the following details:
- Product: Which product were you trying to purchase?
- Device: Were you placing the order on a desktop computer or a mobile device?
- Operating System: Are you using an iOS or Android system?
- Browser: Which browser are you using? (e.g., Google Chrome, Safari, or Mozilla Firefox)
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