How to Cancel Your Order?

If your order has not yet been shipped (order status will be "Unfulfilled"), you can cancel it directly through your account on our website nuphy.com. 

 

Visit the NuPhy official website and log in to your account.

If you placed your order as a guest, create an account using the same email address you used to place the order.

 

Go to your account and locate the order you would like to cancel.

 

If your order has not been canceled or shipped yet, you will see a Cancel option on the order page.

Click Cancel and follow the on-screen instructions to complete the cancellation.

 

Please note: Once an order has been shipped, it can no longer be canceled through your account.

 

If you accidentally cancel your order, you can immediately click the Reorder button located next to the Cancel button to place the order again.

 

If your order meets the cancellation requirements above but you are still unable to cancel it, please contact our customer support team for assistance.