If your tracking information has not been updated, it may be due to one of the following reasons:
1. Package Recently Shipped
When a package is newly dispatched, tracking updates may take 1-3 business days to appear. This is because the parcel must first be transferred from our warehouse to the shipping carrier's facility and complete customs clearance procedures before the official shipping journey begins. Please be patient, as this is a normal part of the logistics process.
When a package is newly dispatched, tracking updates may take 1-3 business days to appear. This is because the parcel must first be transferred from our warehouse to the shipping carrier's facility and complete customs clearance procedures before the official shipping journey begins. Please be patient, as this is a normal part of the logistics process.
2. No Updates for Over 3 Days During Transit
Even if the tracking trajectory has not been updated recently, your package is still in transit. Tracking information typically updates only when the parcel arrives at the next distribution hub. Additionally, packages may occasionally experience brief delays during customs clearance. The carrier will urge customs to process the shipment as quickly as possible. We recommend waiting a few more days.
Even if the tracking trajectory has not been updated recently, your package is still in transit. Tracking information typically updates only when the parcel arrives at the next distribution hub. Additionally, packages may occasionally experience brief delays during customs clearance. The carrier will urge customs to process the shipment as quickly as possible. We recommend waiting a few more days.
3. No Updates for Over a Week
If your tracking information has not been updated for more than a week, please contact our Customer Support team immediately so we can further investigate and assist you.
If your tracking information has not been updated for more than a week, please contact our Customer Support team immediately so we can further investigate and assist you.
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