Wireless Connection Issue

1. Wireless Pairing Methods

1. Please refer to your keyboard's user manual to identify the specific key combination for 2.4G pairing.
2. Press and hold this key combination for 4-5 seconds until the indicator light flashes green rapidly.
3. Plug the USB receiver into your computer. The keyboard should connect successfully.

1. Please refer to your keyboard's user manual to identify the specific key combination for Bluetooth pairing.
2. Press and hold this key combination for 4-5 seconds until the indicator light flashes blue rapidly.
3. Open the Bluetooth settings on your device, locate your keyboard's name in the available devices list, and click to connect.

2. Troubleshooting

• For 2.4G Connection Issues:
  Please plug the USB receiver into a USB 2.0 port on the back of your desktop computer and try again. If you are using a laptop, avoid plugging the receiver into the side with USB 3.0 ports, and ensure there are no other USB 3.0 devices (such as external hard drives) nearby to prevent signal interference. If switching to a USB 2.0 port does not resolve the issue, we recommend testing the keyboard on a different computer.
• For Bluetooth Connection Issues:
  We suggest testing the keyboard by connecting it to your smartphone. If it connects successfully to your phone, the keyboard itself is functioning properly, and the issue may lie with your computer's Bluetooth module. Please try connecting it to a different computer.
• Ultimate Solution:
  If neither mode works after trying different ports and computers, please try updating/refreshing the keyboard, RF(if available) and dongle firmware. This typically resolves most underlying connection issues.

3. Need Further Assistance?

• Your Order Number.
• Specify whether the issue is with 2.4G mode or Bluetooth mode, and confirm if the other mode is working normally.
• A clear video showing the entire connection process for both Bluetooth and 2.4G modes, as well as the status of the keyboard's indicator lights during pairing.
  • Video Upload Instructions: You can upload the video to Google Drive (set sharing permissions to "Anyone with the link can view") or upload it to YouTube and set it to "Unlisted", then share the link with us. If the video file size is small, you may also attach it directly to the email.
• (For 2.4G issues only): Did the keyboard work after plugging the receiver into a USB 2.0 port on the back of the computer?
• Did the issue persist after testing on a different computer?
• If you have already attempted a firmware update, please provide screenshots confirming the successful firmware update for the keyboard, RF module, and USB dongle.
• Any other troubleshooting methods you have already tried.